Delivery & Returns
Shipping & Delivery Information
Most items on our website are hand made-to-order. Please see each individual product page for our current made-to-order lead time.Late Deliveries or Lost Items
We currently send orders via Royal Mail, Parcel Force, DPD or DHL. On occasion, deliveries are delayed or lost. We will do what we can to get to the bottom of it. Don’t worry, the majority of orders are delivered quickly and with no problems - but if you are worried about where your order is, please use the track-and-trace code provided to track your delivery on the delivery provider's own website. Please check your junk emails if you have not yet received your postage confirmation email from us, we can always re-send this. If you have any problems, please contact the delivery provider directly as we are unable to provide any other additional assistance for late deliveries. If your parcel is lost, please contact us as soon as possible so we can re-make and re-send your order urgently. International deliveries may incur customs charges and taxes. It is the customers responsibility to do their own research on the taxes and charges they may have to pay for the country they are having their order delivered.
Returns & Exchanges
We want you to fall in love with your purchase. We strongly advise avoiding purchases where there is any doubt, to avoid unnecessary returns. Our dresses & homewares are made-to-order especially for you. Please make sure you check the garment dimensions on the product page before ordering your special piece. We hope you understand our terms and conditions as a small business creating made-to-order pieces. Please read our terms and conditions based on each item category below.- Our clothing, homeware and accessories can be exchanged within 14 days of delivery. If you order the wrong size and require a different size, please feel free to return the dress and we will re-make you another one. You can also exchange for other products on our website, or a gift voucher (voucher has a 2 month expiry date.) All returns, will be required to pay further shipping fees for any exchanges. Items with additional bespoke customisations can be exchanged for a different item or website voucher (voucher has a 2-month expiry date.)
- Our ready to ship items can be returned within 14 days of delivery. We cannot accept a return of worn items, without tags.
- We cannot accept refunds for hand printed vinyl items. If you order the wrong size and require a different size, we can offer to do this for a fee based on what needs to be done. We suggest taking your dress to a local alterations shop and having a fitting there to resolve any fit issues.
- If your item was a gift which was shipped to you directly, and is eligible for a return (see different terms above), we can offer you a credit note to spend on the website in exchange for the item. Please email us if this is the case.
- Refunds or exchanges cannot be made if the garment is worn or missing its tag.
- If you have received an incorrect or faulty item, please email us with your order number and a description of the issue. Photos are always useful. Then we can look into the problem and do everything we can to solve it, and also improve the manufacture of the item if necessary. We will always reimburse you for any extra postage charges on faulty items eg. return costs. We will also need a copy of your postage receipt.
- We add a variety of sample sale items, seconds (items which have not passed our quality checks), and items used for photo shoots. These are usually one-off pieces at low prices. We understand that when shopping online you may sometimes buy an item which doesn’t fit perfectly, so we suggest that you check our size guide and read all the information about the item before purchasing. Or email us for any further questions. If the fit is not ideal, we would encourage you to find an alterations service to make your dress fit your better. We do not offer refunds or returns of any kind on sample sale items.
Posting a Return
All returns must be posted as our premises is not accessible to the general public. You will receive a returns delivery address as soon as your return request has been received and accepted.
Please do not try to return an order in person. Excluding faulty items, we are not responsible for the return postage costs. We strongly advise you to only send via a tracked service as we will not take responsibility for items damaged or lost in the return transit. Please keep your postage receipt with the tracking number until you have received a confirmation from us. We never want to cause further problems, but please make sure to fold up orders neatly and carefully as orders being crumpled can often result in being damaged due to the nature of the printed fabric. In the event of this happening, we will reduce the refund cost due to the condition of the item. We reserve the right to refuse any return which doesn’t meet its original conditions. If your return isn’t accepted it will be returned to you.